Skip Navigation

Mutual Bank Careers: Love Working Where You Bank

Banking is serious business, but the team at Mutual Bank maintains a relaxed, enjoyable work atmosphere that allows each member to achieve their highest potential and personal fulfillment.

Mutual Values

Teamwork callout

Teamwork

Count on a team that combines diverse backgrounds and skills to offer the best banking services imaginable.

Personal Accountability callout

Personal Accountability

Turning mistakes into learning experiences and problems into solutions is what makes a Mutual Banker succeed, and continue to grow.

Embracing Change callout

Embracing Change

As a small bank, it is crucial to stay one step ahead of the constant changes in our industry – and toe-to-toe with the big box banks.

Workplace Diversity callout

Workplace Diversity

The Mutual Bank team is full of varied perspectives and backgrounds, but all share a common goal to help our customers thrive.

Giving Back callout

Giving Back

Giving back – and lending a helping hand – to the communities in which we serve is a great source of pride and passion for the Mutual Bank team.

Open Positions

Inquiries from outstanding candidates welcome. If you have sales ability, are a self-starter, embrace community involvement and have a passion to achieve, Mutual Bank may be the right fit for you. Interested in joining the team? Below are lists of current positions and ongoing opportunities. 


IMMEDIATE OPENINGS

Great Opportunity! Mutual Bank in Whitman, Massachusetts is looking for an experienced, energetic Mortgage Loan Originator to join our Team in our Residential & Consumer Lending department. This position is responsible for generating residential mortgage and equity loan products in the communities within the Bank lending footprint.

Summary

Achieve individual sales and profitability goals by developing referral relationships with Bank associates, realtors, builders, non-profits, government entities and other sources.  Assumes overall responsibility for the residential mortgage loan process from application to closing.  Includes taking the mortgage application, conducting a preliminary underwriting review and submitting the completed application for processing.  Acts as the primary contact with customers and realtors for any follow-up documentation needed to complete the underwriting process. Through providing exceptional customer service and advocacy, build, maintain and expand relationships in order to generate additional business opportunities for the Bank.

Essential Job Functions/Responsibilities

The essential functions include, but are not limited to the following:

  • Develop prospects and referral contacts (realtors, builders, professional and personal contacts).
  • Maintain knowledge of available loan products, processing procedures and underwriting guidelines.
  • Maintain knowledge for all applicable federal and state regulations related to the loan origination process.  These regulations include, but are not limited to: BSA, Fair Lending, SAFE Act, HMDA, Truth in Lending, RESPA, and the TRID Disclosure Rule.
  • Conduct and coordinate homebuyer-training seminars for potential mortgage applicants.
  • Collect appropriate documentation from each applicant and deliver loan package within Bank guidelines.
  • Manage pipeline for all originated loans through closing and complete required management reports.
  • Communicate with applicants and/or referral sources by providing timely updates and progress reports.
  •  Maintain high levels of customer service with internal and external clients.
  • Involvement in the community and with non-profit organizations and governmental agencies focused on affordable housing programs.

Minimum Qualifications (Education/Knowledge, Skills, and Abilities)

  • Bachelor’s degree preferred or equivalent experience.
  • 3-5 years of residential lending experience.
  • Strong background delivering an excellent customer experience to internal and external customers.
  • Experience in FNMA/FHLMC/FHA/VA programs and underwriting guidelines, as well as those of other conventional investors, state/local bond programs and private mortgage insurers.
  • Well-developed sales ability with proven track record.
  • Knowledge of residential mortgage processing, underwriting, and closing procedures.
  • Knowledge of federal lending regulations and state laws governing real estate lending.
  • Demonstrated ability to analyze financial information.
  • Strong written and verbal communications skills, including public speaking.
  • Excellent organizational and time management skills.
  • Demonstrated teamwork and customer service skills and ability to effectively counsel customers.

We offer a competitive pay rate, excellent employee benefits and a great working environment.

Please forward resume to HR@mymutualbank.com

It is the policy of Mutual Bank to comply with all federal and state laws including, but not limited to, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin.

Great Opportunity! Mutual Bank is looking for Full and Part Time Contact Center Representative to join our Team.

This position provides customer sales and service by telephone, email, and other forms of electronic communication. Uses written correspondence to assist customers. Knowledge of Mutual Bank's products and services is required. Receives incoming telephone calls and other communications from customers needing assistance with existing accounts, purchasing products and opening new accounts. Places outgoing telephone calls to customers in connection with specific service requests, or to welcome them to new services and answer questions. 

Essential Job Functions/Responsibilities

The essential functions include, but are not limited to the following: 

  • Handle questions and product inquiries from customers.
  • Recommend appropriate products and place orders for customers.
  • Handle complaints and other customer requests.
  • Welcome customers to bank Websites, products and services.
  • Greet and assist customers in a friendly, professional manner according to Mutual Bank's quality standards.
  • Process customer inquiries and answer questions related to deposits, withdrawals, payments, general ledger entries and negotiable instruments sales.
  • Achieve monthly sales/referral goals.
  • Provide customers with assistance or direct them to the appropriate person as it relates to other bank services. 
  • Understand and adhere to bank policies and procedures for daily operations, security and compliance.
  • Attend all required regulatory training and other internal training as provided.
  • Other duties related to the position. 

Expert in providing pleasant and professional telephone follow-up services to customers in accordance with sales and marketing guidelines established by Mutual Bank. Works to meet and exceed sales and service goals.

Minimum Qualifications (Education/Knowledge, Skills, and Abilities) 

  • High School Diploma (or equivalent).
  • 1-2 years previous banking experience.
  • Able to use a personal computer, mouse and keyboard with proficiency.
  • Basic Web navigation skills and experience.
  • Able to deal with customers under circumstances requiring tact and diplomacy.
  • Strong interpersonal skills.
  • Strong verbal and written communications skills.
  • Able to handle confidential information.

This position operates in a general office environment, and requires frequent and continuous use of a personal computer, a telephone and a headset. Requires sitting for an extended period of time. The pace of incoming calls is often continuous. 

We offer a competitive pay rate, excellent employee benefits and a great working environment.

It is the policy of Mutual Bank to comply with all federal and state laws including, but not limited to, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin.


OTHER OPPORTUNITIES

Strong customer service, attention to detail. Previous cash handling experience a plus. If you take pride in your work, enjoy people, and are always willing to go the extra mile to help your customer, we want to talk with you.

Responsible for all branch operations, leads the branch employee team, responsible for budgeting, customer care, and business development. We look for a proven track record in community bank management, strong interpersonal skills, and a strong desire to succeed in an innovative banking environment. If that sounds like you, apply today.

BANKERS WELCOME


DISCLOSURE
Mutual Bank is an equal opportunity employer. The community we serve is diverse, and we try to foster that diversity in our workplace. We don’t discriminate in hiring, employment or promotion on the basis of race, religion, gender, age, national origin, sexual orientation/identity, disability, or any other characteristic protected by law.

Skip Footer Navigation