Online & Mobile Banking
Online and mobile banking give you the power to bank on the go. You can view past transactions, pay and receive bills, or check your balance. Stay organized while getting up-to-the minute account info.
And if your device supports Touch ID or Face ID, your mobile app securely opens with ease.
Online & mobile banking is convenient and offers a ton of great benefits:
- Pay bills and set up monthly payments
- Mobile deposit for personal accounts
- Check current balances
- Stay ahead of unusual activity with real-time account monitoring
- Access unlimited account history
- Set up Alerts to keep updated on account activity and balances
Online & Mobile Banking Benefits
You no longer need to worry about deadlines. Schedule future & recurring payments.
Easily transfer funds when you need to with online & mobile banking.
Set up alerts for updated account activity & balances.
Touch ID FAQs
What is Fingerprint Authentication?
Fingerprint Authentication is an optional authentication method offered by Mutual Bank to sign into Mutual Mobile Banking. It is available for iOS devices with Touch ID™ capability and Android devices that have compatible fingerprint support running Android 6.0 or higher.
What is Touch ID?
Touch ID™ is a fingerprint recognition feature, designed, released and trademarked by Apple Inc.
Can I use Touch ID to log on to the Mutual Bank mobile banking app?
Yes, once the device is registered for Fingerprint Authentication and if you are using a Touch ID capable Apple device.
What smartphone devices are supported?
Fingerprint Authentication is available for Touch ID™ capable iOS devices and Android devices that have compatible fingerprint support, running Android 6.0 or higher. Compatible Android devices are those that are using Android’s fingerprint support. Specific devices from manufacturers that have created their own fingerprint supported devices and are not using Google’s built-in support for Android are not compatible. Examples of known devices that are not supported are the Samsung Galaxy S5 and Note 4. These devices use Samsung’s fingerprint drivers, not Google’s Android.
If my fingerprint is not recognized, can I still log into my account?
Yes. You can still log on to the Mutual Mobile Banking app using your account username and password.
Can I use Fingerprint Authentication to log on if I have other people's fingerprints stored on my device?
When you enable Fingerprint Authentication to log on, any fingerprint stored on your device at the time of registration can be used to log on to the Mutual Bank mobile banking app. If you have other people's fingerprints registered on your mobile device, they will be able to access your account information as well. For your security, anytime a new fingerprint is added to your device, you will be required to re-enroll in this feature.
What if my Fingerprint Authentication-enabled phone is lost or stolen?
If your mobile device is lost or stolen, you can delete a device at any time by logging onto your account from a PC or another device and selecting the Fingerprint Device Management screen. You can delete the lost/stolen device from the list of devices currently authorized. In addition, anytime a new fingerprint is added to the device, re-enrollment is required, so a lost device should not be able to access your account without your fingerprint or account username/password.
Will my fingerprint be stored in the app or elsewhere within Mutual Bank's mobile banking?
No. Your fingerprints will never be stored in the Mutual Bank Mobile Banking app or kept within Mutual Bank's mobile banking.
How can I disable Fingerprint Authentication?
Fingerprint Authentication can be disabled in a number of ways:
- By using the mobile app and navigating from the Sign In page: Sign In > Mobile Services > Manage Fingerprint > Fingerprint Enrollment > Select "Unenroll"
- Using the mobile browser to sign into your account, navigate to the "Manage Fingerprint Devices" screen or the Fingerprint Enrollment page.
- Using a PC, navigate the desktop version of "Manage Fingerprint Devices" screen.
- The user may delete their device from the mobile app using the "Manage Fingerprint Devices" screen: Mobile Services > Manage Fingerprint > Manage Fingerprint Devices. From here, click on the red X in the delete column that corresponds with the device you wish to delete. The next time that device attempts to sign back in, they will be unable to use the registered device fingerprint and must unenroll their device from the Fingerprint Enrollment screen.
Can I use any finger for Fingerprint Authentication?
Yes, as every fingerprint is unique. You can store as many of your fingerprints as the device allows. Any fingerprint that is stored in the device can be used to access your Mutual Bank mobile banking, so you can use any fingerprint that you have stored on your device.
Can more than one person's fingerprint be registered to my app?
Mutual Bank does not collect or store your fingerprint in any case. Your fingerprint is stored on your device when you set up your fingerprint-enabled device. Just like it is your responsibility to keep secure your online banking password and/or passcode, Fingerprint Login should be treated with the same level of security. This means that you must not have other people's fingerprint stored on your device if you would like to use this login option. However, if someone else’s fingerprints are stored on your device and you enable fingerprint authentication, the second person will also have full access to your account.
How does Mutual Bank know that it is my fingerprint?
Mutual Bank does not collect your fingerprint details, and cannot link it to the personal information we hold about you. Mutual Bank is relying on the device to authenticate the fingerprint and confirm or reject verification.
I have a compatible device; why isn't Fingerprint Login showing when I launch the app?
Fingerprint Login will only display within the mobile banking app if you have set it up in your device Touch ID settings and register the device.
How do I remove existing fingerprints on the device?
- Go to Settings > Touch ID & Passcode
For Android devices:
- Go to Device Settings screen
- Within Settings, fingerprint will either be under Lock Screen & Security, or Screen > Fingerprints > Edit > (Select Fingerprint) > Remove
How do I sign in with my fingerprint?
On the app’s sign in screen, a message will display prompting you to sign in with your fingerprint.
If I have fingerprint capability on my device, do I have to use fingerprint login for mobile banking?
No. You can use your Login ID and Password to sign in to Mutual Bank online banking.
Is fingerprint login secure?
Fingerprint sign in has the same high level security as all authentication methods for online and mobile banking.
Both Google and Apple have a hardware backed chip on supported devices. When registering for Fingerprint Authentication, we generate a RSA Public/Private key that is stored and encrypted by that hardware chip. The only way it can be accessed is when the device operating system authenticates the user through the fingerprint scanner. The private key never leaves the devices trust zone which is not accessible by software. The server has the public key. When signing in, a signature is created by the trust zone using the private key. This signature is sent to the server where it verifies its authenticity by comparing to the public key. This allows the user to log in. This is also why any changes to items within this process requires the user to re-enroll in this service. This includes when the user adds a new fingerprint, the app is reinstalled, or a change is made to the device OS that affects anything related to fingerprints on the device.
Will a password be required when using Fingerprint Authentication?
No. Once you are enrolled with Fingerprint Authentication, your fingerprint is the only required sign in credential required.
Where is my fingerprint stored?
Mutual Bank does not hold or store your fingerprint. Your fingerprint is stored on your device (as part of the user settings) when you set it up, and we rely on the device to authenticate your fingerprint if you choose to use fingerprint sign in when accessing mobile banking.
Does my device need to be password protected to register for fingerprint sign in?
Yes. As per the operating system requirements, you will be required to password protect your device before you can set up Fingerprint Authentication.
How do I enroll in Fingerprint Authentication?
On the Mutual Bank app sign in screen, enter your password and then navigate to the Mobile Services menu > Manage Fingerprint > Fingerprint Enrollment > you will be prompted to give your device a name (should be unique), along with providing your username and password. Once all three fields are filled out, you can select enroll. Now the next time you sign in to your Mutual Bank app, you will be prompted to use your fingerprint.
*Apple, App Store, iPhone, and iOS are all trademarks of Apple, Inc., registered in the U.S. and other countries
™† Android and Google are Trademarks of Google Inc.